Contact Us

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 Last updated: 31/12/2025

Good Lending & Finance Pty Ltd (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. We manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains:

• what personal information we collect and hold
   
• how we collect and store it
   
• why we use and disclose it
   
• how you can access and correct it
   
• how to make a privacy complaint.
   

1) Who we are and how to contact us:

Business name: Good Lending & Finance Pty Ltd
Website: https://goodlendingandfinance.com
Phone: Mobile: 0432988334
Email: info@goodlendingandfinance.com
Postal address: PO Box 36 Springton General Store, 3 Miller Street Springton SA 5235

2) What personal information we collect

We may collect and hold personal information including:

General information

• your name and contact details (phone, email, address)
   
• information you provide via website forms, phone, email, or social media
   
• appointment and enquiry details
   
• identification details where required (e.g., driver’s licence/passport details).
   

Finance and lending-related information (if relevant to your enquiry)

Depending on the service you request, we may collect:

• employment and income details
   
• expenses, assets and liabilities
   
• supporting documents you provide (e.g., payslips, bank statements)
   
• details required to assess or progress an application or request.
   

Business support / administration services (if relevant)

Where you engage us for business support services, we may collect:

• business contact details and business identifiers
   
• operational documents and correspondence you provide
   
• information required to deliver agreed administrative/operational services.
   

Sensitive information

We do not generally seek to collect sensitive information unless it is necessary for a specific purpose and you consent, or we are otherwise permitted/required by law.

3) How we collect personal information:

We collect personal information when you:

• submit an enquiry or form via https://goodlendingandfinance.com
   
• contact us by phone or email
   
• interact with us on social media
   
• request quotes, appointments or services
   
• provide documents or information to support your request.
   

We may also collect personal information from third parties where appropriate, for example:

• lenders, product providers, or referral partners (where relevant)
   
• your accountant, employer, or other representatives (with your consent)
   
• identity verification or service providers (where used)
   
• other sources where permitted by law and/or with your consent.
   

4): Why we collect, use and disclose personal information:

We collect, hold, use and disclose personal information to:

• respond to enquiries and provide quotes
   
• provide and manage our services
   
• communicate with you (including appointments and updates)
   
• assess and process requests/applications (where relevant)
   
• maintain our records and internal administration
   
• improve our services and customer experience
   
• comply with legal, regulatory, and professional obligations
   
• manage complaints and disputes.
   

5) Who we may disclose personal information to:

We may disclose personal information where needed to deliver services or meet obligations, including to:

• lenders, finance/product providers and parties involved in processing/settlement (where relevant)
   
• professional advisers you authorise (e.g., accountants, solicitors)
   
• our contractors and service providers who help us operate our business (see Section 6)
   
• regulators, courts, tribunals, law enforcement or dispute bodies where required or authorised by law.
   

We do not sell personal information.

6) Service providers and systems we use (including Microsoft and Xero):

We use third-party platforms to help run our business and provide services efficiently, including:

• Microsoft services (for example Microsoft 365, Outlook email, OneDrive/SharePoint storage, Teams) for communication and document management; and
   
• Xero for accounting/bookkeeping and invoicing functions.
   

These providers may handle personal information for the purpose of providing their services to us, subject to their own security and privacy controls and our contractual/operational safeguards.

7) Overseas disclosure:

Some of our third-party providers (including cloud and software platforms) may store, process, or access data from outside Australia depending on how their systems operate and where their servers/support teams are located.

Where personal information is disclosed overseas, we take reasonable steps to ensure it is handled in a manner consistent with Australian privacy requirements.

8) How we store and protect personal information:

We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. Measures may include:

• access controls and user permissions
   
• secure cloud platforms and device protections
   
• staff/contractor confidentiality expectations
   
• secure storage and disposal practices.
   

Where we no longer need personal information (and we are not required to retain it), we take reasonable steps to destroy or de-identify it.

9) Data breaches:

If a data breach occurs involving personal information, we will assess it and respond in line with legal requirements. Where the Notifiable Data Breaches scheme applies and notification is required, we will notify affected individuals and the OAIC.

10) Website cookies and analytics:

Our website may use cookies and similar technologies to help the site function, understand website usage, and improve performance. You can adjust your browser settings to refuse cookies; however, some website features may not work properly.

If we use third-party analytics or marketing tools (for example, traffic analytics or advertising pixels), those providers may collect information about your interaction with the site in accordance with their own privacy policies.

11) Direct marketing:

We may contact you with information we believe is relevant to your enquiry or services, where permitted by law. You can opt out at any time by contacting us at info@goodlendingandfinance.com.

12) Accessing and correcting your personal information:

You may request access to personal information we hold about you and request corrections if it is inaccurate, out of date, incomplete, irrelevant or misleading.

To make a request, contact info@goodlendingandfinance.com. We may need to verify your identity before processing your request. In some circumstances, we may refuse access or correction where permitted by law, and we will explain why.

13) Privacy complaints:

If you have a complaint about how we have handled your personal information, please contact us and include:

• your name and contact details
   
• details of the complaint
   
• the outcome you are seeking.
   

We will acknowledge your complaint and aim to respond within 24 hours

14) Changes to this Privacy Policy:

We may update this Privacy Policy from time to time. The current version will be published on our website and will apply from the “Last updated” date.